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UPDATE YOUR ACCOUNT
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Create or validate your account information below. Your email address and security questions will be used to verify your identity should you forget your Username or Password. The email address or mobile phone number will be used in the login process.
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RESET YOUR CREDENTIALS
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Update your account information below.
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User Id
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- 6 characters minimum
- 64 characters maximum
- Must end with a letter or number
- Allowable special characters include:
- _ . @
- Cannot contain 9 numbers
- Cannot contain spaces
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Password
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 Invalid current password.
Current password is required
The New Password does not follow password history rules, it must be different from the last 10 previously created password(s).
User ID and Password cannot match.
User ID and Password cannot match.
Confirm Password does not match with New Password.
Password must be at least 8 but no more than 20 characters with no spaces. Must contain all of the following: Upper or lower case letter, number or special character. Allowable special characters are ~ ! @ # % ^ & ( ) - _ + = *. Cannot contain User ID
Please enter the confirm password.
The Password entered contains invalid special characters. Valid special characters are “~” (tilde),“!” (exclamation),“@” (at),“#” (pound or hash),“%” (percent),“^” (caret),“&” (ampersand),“*” (asterisk),“(” (left parenthesis),“)” (right parenthesis),”_” (underscore), “+” (plus),“=” (equals) or “-“ (hyphen). Please revise your entry.
Password must be at least 12 but no more than 20 characters with no spaces. Must contain all of the following: Upper or lower case letter, number ,and special character. Allowable special characters are ~ ! @ # % ^ & ( ) - _ + = *. Cannot match the User ID
Required field; Please update
Current password field and New password field should not be same.
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- 12 characters minimum
- 20 characters maximum
- Must contain all of the following:
- Upper case letter
- Lower case letter
- Number
- Special characters
- Allowable special characters include:
~ ! @ # % ^ & ( ) - _ + = * - Cannot contain User ID
- Cannot contain spaces
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Email
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- To update email address, click on My Information > Security once login is complete.
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Phone
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- Numeric values must be entered
- To update phone number, click on My Information > Security after logging in.
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User ID is locked/disabled. Please contact your Participant Service Center for help.
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Security Question
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- 4 characters minimum
- 50 characters maximum
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